The antithesis of customer service

I placed a simple, uncomplicated online order for delivery. After waiting for 60 mins, I heard continuous hooting at my gate (I had loaded a special instruction for the driver to text me on arrival as the bell was not functional) On arrival at my gate, I was hastily shoved with 3 options of cool drink I needed to chose from as one of the drinks options I ordered was no longer offered on the menu? Irritated by the late hour and rapidly cooling food, I reluctantly selected an option and returned to my house. Upon opening the SEALED bags of my other option of cool drink I had also ordered, I discovered that these too had been substituted?? I called the branch and spoke with a server, who offered to send me 2 x cans of 330ml in the correct flavor I ordered, to substitute for the 1.880L now sitting in my kitchen unusable. Incredulous, I insisted on speaking with the Manager, who also didn't seem to understand why I would be irritated with being short changed by 1.2 L. After I pointed out it would take 5.6 cans of cool drink to make right by my order. When the penny finally dropped, her best fix was not to send the driver back tonight, but was to deliver them "first thing in the morning" which I discovered was actually 12 pm tomorrow... Note to fishaways ... If a customers order is not in stock, PICK UP THE PHONE. We provide phone numbers, email addresses on our profiles .... YOU CAN CONTACT US!! Find out what WE want to substitute our order with. DO NO CHOOSE FOR US! I will not order from them again. Irritated and disappointed with what appears to be a general lack of customer centricity. This was not a positive experience and there will most certainly not be repeat business.