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Phumlile M

1 reviews | Active since Dec 2017

13 May 2019, 13:27

Terrible service at Fishaways...

Phumi Mtshali‏ @Li_aka_Lee · 13m13 minutes ago

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I bought @fishaways Wilgehuwel take away, on the 18th April and went to work when I was about to eat I realised there was no way I could eat those without asking to get sick or applying for a heart attack. I returned the food and got such and attitude from the manager and still waiting for a call back almost a MONTH later!!! Shocking I tell you! The so called manager had the audacity to tell me that the two packets of chips are from the exact same batch and there's NO WAY that the other ones could be fine and the other ones are drenched in oil!!! the attitude alone was enough to send anybody off the rails as she was being so rude, not listening and telling me that I was basically lying as there's no way that frozen chips can absorb so much oil! Now I left my food and there was no refund or a call from the owner as the "manager" promised!!! I need ANSWERS!!!!

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Replies (1)
Fishaways
Fishaways's reply14 May 2019, 14:20
Official
Hi Phumlile
 Thank you very much for taking the time to report your experience with our branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Fishaways TeamCustomer Care: ***