Terrible Service

Ordered a F17 fabulous platter together with pop prawns and squiggly pops. Collected order and went home only to find out that I was not given any coleslaw. I called the branch on *** and asked to speak to the Fishaways sales counter. The person on the other end made me wait for over 5 minutes and still no response. I eventually cut the call and decided to drive back to the branch where I asked for the manager who was actually the lady that served me (Lindiwe K****). I explained the situation to her and demanded a response as to why the food item was missing and as to why no one was taking my calls? She did not have an answer. Gave my my food item and just said sorry! Absolutely terrible customer service! No compensation for driving back all the way to the store to collect the food item which they forgot to give me! Also making a customer wait for over 5 minutes and not taking the call is pathetic!