SM
Seipati M
1 reviews | Active since Jul 2015
21 Oct 2016, 14:55
TERRIBLE EXPERIENCE
<p>Ordered food before 12pm for collection and when we got to the store an hour later the food was not ready, came back to the office and tried calling to follow up but no one seemed to assist. Our food was delivered 3 HOURS LATER and the guy had no change after we had specifically asked he bring change with. Called the store and spoke to Sphokazi whose supposedly the store manager. She was VERY RUDE and did not see anything wrong with the poor service we received for the store I am very dissapointed, especially becaus eit's a new store I have never had any problems with the Auckland Park/Braamfontein store.</p>
Helpful (0)
Replies (1)0
Replies (1)
Fishaways's replyOfficial
23 Oct 2016, 08:45Thank you very much for taking the time to report your experience with our Parktown branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Best regards,
Fishaways's reply23 Oct 2016, 08:45
Official
Thank you very much for taking the time to report your experience with our Parktown branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Best regards,