Something Fishy about Fishaways

We ordered take-aways from Fishaways in Eldoraigne on Friday 30 October by using the app. Our experienced had a number of issues: 1. We waited 2 and a half hours for our order to arrive. 2. We phoned 3 times in this timeframe to follow up on the order. 3. When the order finally arrived they forgot the juice. Upon which the driver said that by the time he gets to the shop it will be closed so he will bring it in the morning. The juice never came... 4. The chips were lying outside of the bags all over everything. 5. There was no lemon, no serviettes and no sauces. 6. The food was ice cold. 7. From the food cooling in the closed containers it caused condensation and the burgers were soggy.

It is not the first time we experience issues as we also placed an order on 7 October 2020 where we waited almost two hours for our order and then before closing we phoned to find out if the order was on the way. It then seemed like they never even placed the order.

We still paid for the food, for the driver who took two and half hours with a tip and for a juice which we never got.

With the COVID-19 situation one would think that the food will also be properly sealed but the chips were outside the packets lying in between everything.

We took the matter up with Famous brands who mailed back requesting our contact details on 4 November. Since then we follow up twice on 9 November and the 1st of December but they never even bothered to respond on the matter.