1 reviews | Active since Jun 2018
SOGGY WRAP AND BAD SERVICE
I ordered a prawn wrap from the Fishaways at Northmead square and I was not happy at all. The wrap was soggy (dripping tomato juices and the sweet and sour sauce), about 4 prawns in it and no care taken in wrapping it. I arrived to collect, the lady at the tills couldn't be phased about my complaint of how someone hung up on me whilst I was still ordering. (I called to place my order and neither my details, nor my complete order were taken as the gentleman taking my order was more eager to hang up). I am a great fan of Fishaays but after seeing the wrap, I doubt I will go back again.
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Fishaways Team
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Fishaways Team