Service is fishy

<p>Ok so i make use of Fishaways/Steers branch once a week. </p> <p>i normally called in my order and then went to collect. The first problematic day i had about 7 weeks ago was when i phoned in my order and the lady on the other side could not understand a word i was saying. Now just to clarify, i do not talk softly, mumble or stutter! She was totally clueless as to what i wanted. i then spoke to someone else who apologised and said she was a trainee. ok fine, so i placed my order. on collection my order was incorrect. it took them another 30min to correct this.</p> <p>The second problem i encountered was another order i placed telephonically and asked for delivery. On deliver my order was incorrect. i had to call them to rectify and resend the correct order. Took 1 hour.</p> <p>3rd time lucky, i think not. I decided due to the staff not understanding simple instructions i decided to download the app and place my order online. that eliminated people who cannot listen, understand or process an order. Low and behold, they managed to mess up my order even worse. this particular time they sent me a grilled hake not fried. </p> <p>4th time. Once again place an online order. The send me a medium hake not a large hake. messed it p up again. in addition there were not sauces or servettes.</p> <p>5th time was yesterday. Messed it up again. i placed the order at 12h28 and required delivery at 13h15. and ended up receiving the incorrect order at 14h30. (take note i am less than 5km away) and they send my order without a portion of calamari. Once again i called to complain and they said they only have one driver but they would send the other portion in 15min. Hour and 15min later they stroll in here with my order.</p> <p>6th time. today. i deciede to order from steers which is the same business. they send my order but do not send extra sauce as i requested and paid for.</p> <p> </p> <p>Worst take away service ever. and the worst thing is that their food is supurb. obviously only if you get what you ordered.</p> <p> </p> <p>Carl.</p>