Refund Not Received – Poor Customer Service

I placed an order via the Fishaways app on 18 December 2025 (Order #***, Fishaways El Corro). The order was accepted but never delivered. I was later told that delivery could not be completed because my address was “too far.” Despite paying R249.90, I have still not received my refund. I have followed up multiple times with a representative (Pamella), but my emails have not been acknowledged and no resolution has been provided. This lack of accountability and communication is extremely frustrating. At the very least, Fishaways should either process the refund promptly or issue a voucher to the value of my order. Customers should not have to chase for weeks to get back money for an undelivered order. I hope Fishaways takes this complaint seriously and improves both their refund process and customer service responsiveness.