TN
Themba N

1 reviews | Active since May 2014

08 Mar 2016, 20:32

Raw Fish 1 tartar source for 4 and Bad Attitude

This was my worse day of my life to go get fishaways for my fiance's birthday. On the 6th of March i went to get dinner for my fiance and family as it was her birthday, when i got there i ordered 1 F17 Fab Pltr, 1 F01 FR & Chips and 1 S06 Pop Prawns. I asked Sina who was on duty to please give me Tartar source as it was my family's favorite, She told me that she is only going to give me one and one sweet chilli. She gave me such an attitude and told me only one per order. I told her that i just bought 4 fish and praws and that counts as how many orders. She ignored me and started close the shop leaving us outside at 08:50. Then a customer came driving a silver Mercedes to by, she was told it was closed and they are not taking any more orders. The customer asked and said it was not yet 09:00, She said they have switched off the stoves. We got our order on time then left to find that she had put in only 3 tartar and two fish where raw. Next time i will drive to Ocean Basket. ANGRY Customer. Chk - 3469 Cashier 201 Order time 20:42 Tel ***

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Replies (1)
Fishaways
Fishaways's reply09 Mar 2016, 09:31
Official
Hello ThembaDstv,

Thank you very much for taking the time to report your experience with our Norkem Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Fishaways Customer Care