1 reviews | Active since Dec 2015
Poor quality food, tiny portion and no response!
I received a very small portion of pop prawns and when I took them out of the take away container there appeared to be lettuce in it - the prawns looked and tasted stale and I think they may have been somebodies left over food. I paid for food that was not a full portion and was actually so terrible that I only ate one pop prawn out of the portion.<br> I reported this and was given a reference number via SMS, since then I have sent another message about this and was told that Fishaways would respond but still haven't heard anything.<br> I think it is wrong to receive a half portion when I bought a full portion and that the food quality was questionable but I am even more upset that Fishaways did not even bother to resolve this in a reasonable manner. Nobody has called to apologise or to tell me how they plan to fix the poor quality food at their new Mall of the South store. <br> I don't recommend the store until they have fixed some issues.
Thank you very much for taking the time to report your experience with our Mall of the South branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Thank you very much for taking the time to report your experience with our Mall of the South branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
