Poor Preparation

I ordered a takeaway this evening at around 17:49.The order number was 71. The order was paid and received. When I got home the fish and chips were half cooked and the sushi had no ****** and wasabi. I call the franchise and the woman answering said that the food will be collected and replaced. It was never collected and replaced. The problem would never have occurred if the food was properly prepared in the first place. How is sushi complete without ****** and wasabi?