Poor communication

At 6:09pm we ordered food from Fishaways in Parktown. Before ordering I asked the call center to check if they had power. I waited some time and she confirmed all was in order. My order would be ready in 15 min. We arrive at 6:25 to find the store closed; I was not able to get through to the call center inquiries. I called the branch and they indicated they had no power. There was no apology. I asked if the could make the order at another branch they were unable to assist. I called through to the call center 6 more times. I eventually got through to Lee Ncube at 7pm he confirmed that Fishaways Parktown only logged their power out at 6:29 after we were there and he apologized and promised to get back to me. I confirmed that I was not unhappy about the non delivery - I just wanted common decency: 1) An apology from the store when we arrived there or from the call center when I called. 2) A phone call to say that the branch could not fulfill the delivery 3) Someone to chat to us when we got to the store to redirect the order 4)A call center that was operable to try to trouble shoot the problems and did not take 6 call to get through to someone(I was redirected and cut off 5 times.)