Pathetic service

Pathetic, i order food for my wife at 12:01, come 13:00 my wife says she received nothing as yet, when i call the store the driver says he gave it to my wife but mean time he didn't, he gave it to the first person who walked out the front door , didn't even call the cell or even confirm if it was my wife, now i speak to the store they said they sorry and will make a new one and send it too her by 13:20 it is now 13:38 and she still has nothing. i cant believe how you get the order to the wrong person and somebody is having my wife's lunch, she is a Nurse being at work since 5am and went on lunch at 12:00 and now its past her lunch and she cant eat now how can we treat people like this like really now especially the nurses