Pathetic service at fishaways celtis

I had the worst experience at the fishaways in celtis today. I called in to order two hake meals and they prepared and charged me for 3 hake meals. After paying and receiving the slip, that's when I realised that they charged me for 3 meals. I asked that they should take one meal back and re-fund me as there is only two of us at home, the third meal would have gone to waste because non of us eat fish and stale chips from the previous day. The ladies at the collection desk called the guy who was in charge called Russel. Russel said he needs to get the recording from call center to confirm that I ordered two meals. I explained to this guy that I can't order 3 meals while there is only 2 of us at home. He still insisted on retrieving this recording that took so long to get hold of. What happened to " the customer is always right?" Anyway, I was standing there and my food was getting cold since I've been waiting for this recording forever so I decided to leave and now I have a third meal that will be going to waste. Fishaways celtis has failing systems. Why would you need to get permission and a recording from call center while you have a manager in the store? His role is useless then if he can't help customers and solve problems. I will never go to fishaways again.I do not tolerate poor customer service and people who wants to call the whole world before they can give me a re-fund especially when they are in the wrong