1 reviews | Active since Mar 2017

03 Mar 2017, 19:19

Pathetic service at Fishaways Bellville branch

<p>Placed my order @ 18:32 this evening, order number 89. At 19:02 order 95 was called and I went to inspect how far order 89 was. Only to find out that they didn't start with the order yet. When I ask the cashier, Vovo if they started already, she had an attitude and told the lady from the kitchen, "come talk to your customer". She had an attitude that I as customer didn't appreciate. When the lady came out, she informed me that order 89 was never received by the kitchen. That made me even more furious. I got my order at 19:09 and not even an apology from the person who brought it. ABSOLUTELY DISGUSTED BY THE SERVICE!!!! </p>

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Replies (3)
Fishaways
Fishaways's reply24 Apr 2017, 16:25
Official

Thank you very much for taking the time to report your experience with our Bellville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Fishaways Team.

Fishaways
Fishaways's reply24 Apr 2017, 16:27
Official

Thank you very much for taking the time to report your experience with our Bellville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Fishaways Team.

Fishaways
Fishaways's reply24 Apr 2017, 16:42
Official

Thank you very much for taking the time to report your experience with our Bellville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Fishaways Team.