Pathetic service and food

I bought 2 takeaway meals that came with coleslaws over the counter, oder number 1722. I only received 1 coleslaw and I phoned to inform them so that they could bring the coleslaw. They promised to call me back and they have not. When I call my call gets transferred to the manager who drops off. This is bad service they need to ensure the customer's order is complete before issuing. Worse the meal was not packed nicely the onion ring were not properly coated I should have taken a picture. Next time if I ever happen to buy there I will open the meal and make sure that it is proper.