CM
Chevon M

1 reviews | Active since May 2015

08 May 2016, 19:28

Pathetic Service and disrespect from fishaways grahamstown

<div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">If so, I had placed a delivery order on the 28/04/2016 at 20:14. I had ordered a Calamari burger with regular chips and a creme soda 330ml can and i also ordered a regular hake with rice, and further calamari strips. Firstly they had given me a wrong can coke instead of creme soda i got a coke light and i do not drink coke. Secondly my burger had come without the chips of which i had ordered. Thirdly my hake and rice was falling out of the packaging and all over the place. And fourthly the portion sizes were very small and seemed like my order was rushed.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">I then proceeded to call fishaways and notify them about what they had done wrong and how they will rectify it. They disrespected me so much that i could hear their conversation over the phone as they were made a joke of my complaint while calling the manager who did not want to pick up the phone. I had already then felt even further insulted. They then told me the store is closed already and i need to wait till the morning for the issue to be resolved. I do not appreciate this as this was their fault and not mine and it should have been rectified immediately. I had spent a R103,60 of which i would like a refund. I expect a response as soon as possible as this needs to be dealt with and not taken lightly.&nbsp;</div>

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Replies (1)
Fishaways
Fishaways's reply12 May 2016, 10:10
Official

Thank you very much for taking the time to report your experience with our Grahamstown branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Fishaways Customer Care