1 reviews | Active since May 2016
Overpriced and Under delivered - poor quality and value
<p>We decided to try Fishaways Sunnyrock on Sunday afternoon. This turned out to be a very expensive disappointment and poor food. I ordered the F6 - Medium hake and calamari with chips. The hake was pale and flabby and soft and I think there was a total of 5 calamari tubes which were tough as old boots. To round this off were chips that tasted like they were 4 days old - for this I paid a whopping R76!!. My daughter ordered a fish cake - this was the best item out of the entire meal and pop corn prawns which were also pale and flabby. Everything looked like it was reheated and re-manufactured and there was nothing fresh about it. I paid around R120 for this disaster and will never support a Fisahways again. If only the pictures and adverts actually converted into reality. Unfortunately they are poles apart. We are being sold a fantasy - that good food doesn't exist at your local takeout.</p>
Thank you very much for taking the time to report your experience with our Sunnyrock branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Thank you very much for taking the time to report your experience with our Sunnyrock branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Thanks to Thandi who contacted me from Fishaways Sunnyrock and was very apologetic and made right by us. Much appreciated - having the owners so hands-on, invested and eager to improve is rare.
Thanks to Thandi who contacted me from Fishaways Sunnyrock and was very apologetic and made right by us. Much appreciated - having the owners so hands-on, invested and eager to improve is rare.