VM
Vuyelwa M
1 reviews | Active since Mar 2015
22 Mar 2015, 19:48
Ordered over 2 hours ago and still have no food
I had order F1 with Fried Hake, Rice , Co slow and a buddy Fanta Orange. 45 Minutes later I received the order as promised with Grilled hake. I then called again and requested Fried fish and they advised they would send Fried. I'm sitting here over 1 hour 20 minutes after I have asked them to change it with the grilled fish. It is over 2 hours after I have placed the initial order and no one has called me to explain what is happening. This is very bad service and I don't think I will use 0it again
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Fishaways's replyOfficial
23 Mar 2015, 12:46Hello Lady_Veer,
Thank you very much for taking the time to report your experience with our Midway branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Thank you very much for taking the time to report your experience with our Midway branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Fishaways's reply23 Mar 2015, 12:46
Official
Hello Lady_Veer,
Thank you very much for taking the time to report your experience with our Midway branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Thank you very much for taking the time to report your experience with our Midway branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care