JK
Jireh K
1 reviews | Active since Dec 2010
19 Feb 2015, 14:10
Order for collection lost
Not having time to wait for my meal to be prepared in store, I phoned to place an order for collection at Fishaways Fontainebleau on the evening of the 6th of February. After much difficulty communicating with the seemingly auditory-impaired operator, I received an order number and was told to collect shortly.<br> <br> When I arrived roughly 15 minutes later, the cashier didn't seem to know of my order and told me to \Go to Steers". Not being helped at Steers"
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Fishaways's replyOfficial
20 Feb 2015, 09:09Hello JayBug,
Thank you very much for taking the time to report your experience with our Fontainebleau branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Thank you very much for taking the time to report your experience with our Fontainebleau branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Best regards,
Fishaways's reply20 Feb 2015, 09:09
Official
Hello JayBug,
Thank you very much for taking the time to report your experience with our Fontainebleau branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Thank you very much for taking the time to report your experience with our Fontainebleau branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Best regards,