Ongoing poor service delivery

This is an ongoing service breakdown at Fishaways, BlueHills.

Thank you for contacting Fishaways Customer Care. We have received your feedback and logged a case with reference CAS-***-D9S5C9 for your interaction.

To interact with us, kindly reply to this email without editing the subject line. We have summarised your interaction below: Case Number: CAS-***-D9S5C9 Subject: Re: Your order is being prepared Interaction Summary:

This order has still not arrived at 19h55 despite calling twice and being told it's being escalated. Was informed I would get a call back still waiting. Very disappointing and utterly disgusted that customers are treated this way. Why offer a delivery service if you can't provide a proper service.

Order placed at 18h37.

When am I receiving my refund?

On Mon, 14 Oct 2024 at 16:17, Fishaways Digitalmall <***> wrote: Dear Merylin Mentor ,

Thank you for reaching out to our customer care team regarding your recent experience with our brand. We truly appreciate your feedback, as it helps us understand where we can improve and strive to provide even better service to valued customers like you. Our restaurant team has thoroughly reviewed your complaint and is committed to implementing necessary measures to enhance the quality of service we deliver. Your satisfaction is of utmost importance to us, and we are dedicated to ensuring that your future experiences with our brand exceed your expectations. If you have any further concerns or feedback, please don't hesitate to reach out to us. We're here to listen and continuously improve our services based on your valuable input. Thank you once again for choosing Fishaways . We look forward to serving you again soon and providing you with an exceptional dining experience. Yours Sincerely Fishaways ***