Not such an INNOCENT manager- fishways ottery

I just had a terrible service from fish always in wetting ottery.i placed and order at 19:43. When I called the store to advise as to what the hold up is I was told that the driver has too many orders.not my problem as the customer.at 21:05 the driver calls to me say he does not have a gps as he has a new phone so I must direct him.i was unaware of the place he was using as his landmark and he made it my issue that he did not have gps.i then called the store and spoke to a manager who was said to be INNOCENT TAMIE he told me that my order was late and that my location is far.when I told him then why do I get the option on the online order to proceed with my order his response to me was”why don’t you select collection” as a manger what kind of an answer is that.ive placed orders from the same branch to the same location on many many occasions before and it was never an issue!!!! Disgusted that a manager had such a putrid response and took no sort of ownership in that drivers cannot be out in deliveries if they do not have gps!!!!