Not impressed. A loyal customer lost!

Today for supper we decided on fishaways Grosvenor crossing. We order a good life meal as well as a hake and calamari platter for two. Once we got home and opened up our meals the calamari was not there. We tried to reach the store many time but reached a call center instead and when the call was transferred to the store the call was dropped and line went dead. Finally they gave me the store managers personal cellphone number I tried calling him seven times and all seven times it went to voice mail. On my final attempt with the call center they put me through to the store and my call was answered by a man with no telephone etiquette at all, the manager came to the phone and I gave him a full explanation of what had happened to be told his drivers where not in store and of I wanted the calamari I would have to come back to store to receive it. I think it's totally unprofessional and they have no customer service at all. Unfortunately we will never be purchasing supper there again as this is no way to treat a customer when the store is at fault.