SL
Shantal L
1 reviews | Active since Mar 2016
25 Mar 2016, 17:43
No Extra Sauce
Its not the First time i have bought at fisherways and this outlet/branch is the only one who refuses to give extra sachet of sauce when a client purchases a meal. The reason being as they pay when the short .... Is it not their job to supply clients with condiments, nowhere in the terms and conditions of purchasing a meal does it say 1 per meal or 1 per client. The outlet is cheap. I am a paying customer and i am not even offered the opportunity to pay for the extra sachet the lady just refuses to give 1 extra sachet, as if the company will deduct it from her salary. I will escalate this until i get a valid reason for the stupidity behind 1per client cost cutting process.
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Fishaways's replyOfficial
04 Apr 2016, 10:38Hello Shantalleo02188,
Thank you very much for taking the time to report your experience with our Bellville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Thank you very much for taking the time to report your experience with our Bellville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Best regards,
Fishaways's reply04 Apr 2016, 10:38
Official
Hello Shantalleo02188,
Thank you very much for taking the time to report your experience with our Bellville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Thank you very much for taking the time to report your experience with our Bellville branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Best regards,