CF
Chantelle F
1 reviews | Active since Nov 2015
24 Nov 2015, 21:02
NO ANSWER WHEN PLACING TELEPHONIC ORDERS
Tonight: 24 nov, 18h30. Three Rivers store.<br> While waiting for our order, about 20 minutes, the lady placing and packing orders, did not once answer the phone. There were 3 people in the kitchen and only one doing all the front admin. This is absolutely unacceptable. Not answering the phones is not polite but leaving one person in front to handle all orders in peak hour, is definitely unacceptable. Please attend to this. I'm glad we decided to rather go to the store. Otherwise I would still be hungry!
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Fishaways's replyOfficial
27 Nov 2015, 14:05Hello Stella Fourie ,
Thank you very much for taking the time to report your experience with our Three Rivers branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Thank you very much for taking the time to report your experience with our Three Rivers branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Best regards,
Fishaways's reply27 Nov 2015, 14:05
Official
Hello Stella Fourie ,
Thank you very much for taking the time to report your experience with our Three Rivers branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Thank you very much for taking the time to report your experience with our Three Rivers branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Best regards,