Never again Fishaways

Good day. I have placed an order at Fishaways Phillip Nel Park (Order # ***7). The order was placed at 20:02. 60 minutes later I tried phoning them but you will never get answer. 90 minutes later I drove to them. They could not find my order. 30 minutes later, they suddenly found my order on a cabinet. Needles to say the food was cold, and the manager (Zoey as she introduced herself) said she cannot replace the cold calamari and chips. She had a huge issue when I indicated that this was not service. when indicated that I will take it up with Client Services, her remarks was "Please do so as it won't mean anything" and she just laughed. When asked to refund the fee for delivery when i picked it up myself, she made me wait another 10 minutes. You can just imagine how the food tasted after that. That is not proper service and or customer service.

I will advise all my friends etc. about the way this was handled and will also place this on social media