Missing fishaways items and no refund

Terrible Customer Service – Refund Still Outstanding

I am extremely disappointed with the way Fishaways has handled a very simple refund request.

I placed an order 11 days ago and, when I received it, items were missing from my order. I contacted the relevant manager and subsequently contacted Head Office to formally escalate the matter. I was advised that a case would be opened and that I would receive an SMS within 24–48 hours.

I escalated the matter again on Friday, yet I am still waiting for any meaningful response or confirmation that my refund has even been processed.

My emails have also gone unanswered.

At this point, it is not even just about the missing items or the refund — it is the complete lack of communication and follow-through. I should not have to repeatedly chase a company for a refund relating to an order that was not fulfilled correctly in the first place.

11 days later, I am still waiting.

This has been an incredibly frustrating experience and certainly not the level of customer service I would expect from a national brand.