BG
Bernita G

1 reviews | Active since May 2018

23 May 2018, 20:54

Medium hake with scales!!

I ordered 2 medium grilled hake and rice from fishaways Musgrave centre durban. The fish was not cleaned properly. Every bite we took had scales, could not even finish our meal. This is absolutely disgusting. Will never order from there again. I should have really stuck to my usual fish takeaway on musgrave road (fish plaice) , their service, portion size and taste of each meal is a 10 star rating.

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Replies (1)
Fishaways
Fishaways's reply25 May 2018, 16:42
Official

Thank you very much for taking the time to report your experience with our Musgrave branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store, as well as our Customer Care, will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Fishaways Team

Customer care line: ***