Lost a customer

It took me a week to write this review based on the fact that I was so angry and disappointed in the brand. Management has truly forget that the customer is always right. In this case hear the person out.

We went to shop at Canal walk and grabbed supper there last week Saturday 20/11/21. My husband chose fishaways as it is his favourite. He bought his a meal that has fish, chips and coodrink the fish was medium so he asked the girl can you make my fish large please. She proceeded to do so. When he got his food she changed his complete meal and gave him no cooldrink. Now this might sound silly but it is principal, he basically asked if he can upsize and no directive was given she just changed it.

When he got checked the food he told her it's wrong and he would like a refund if they cannot give him his drink, he was prepared to pay extra but they didn't even give him that option.

She went to the back to get the manager Arlington , he comes forward this is where we truly get ****ed. No good evening, no how can I help you, no sorry for the misunderstanding... He started off with why do you want a refund your order is not wrong. Husband fuming at this point I intervene and asked him to please make sure his staff is clear and knows what to do it's protocol, he raises his voice a little and sees still nothing wrong with the way things were handled. My husband was so angry he told me just let's go, he told the manager to please make sure someone underprivileged gets his food, as he was at this point way to angry to eat. Once again no remorse from the shop.