mM
makoma M
1 reviews | Active since Oct 2014
15 Oct 2015, 13:16
late delivery and mix up of orders
I have ordered fish at sterland fishaways at 12 o clock.I was promised that the order will be ready by 12:38pm but at 1pm I was still waiting. So I decided to call them , when I call the people who answer the phone are giving me a run around and even transferring my calls to numbers that are not going through. This is unprofessional
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Fishaways's replyOfficial
16 Oct 2015, 10:59Hello Mmakoketsoladyte,
Thank you very much for taking the time to report your experience with our Sterland branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Thank you very much for taking the time to report your experience with our Sterland branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Fishaways's reply16 Oct 2015, 10:59
Official
Hello Mmakoketsoladyte,
Thank you very much for taking the time to report your experience with our Sterland branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Thank you very much for taking the time to report your experience with our Sterland branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care