Late Delivery

On the 26/02/2016 between and 10:30 and 10:53 I called the above franchise to order food for my colleauges upon confirming the order was told it'd arrive 45 minutes to an hour at 12:59 my oder ws still not with me. I called the shop and was told the driver had left with the order after 20 minutes my colleuage called and was told the driver was at our reception area but there was no one. So the hour took about an hour and 30 minutes if not more and that is just bad service delivery those are the things that a person doesn't expect to happen these days with everuthing being so advanced.