HN
Harry N
1 reviews | Active since May 2017
16 Dec 2017, 19:36
Incomplete order
I bought food at Fishaways Noordheuwel on 15 December 2017. I ordered fish and Calamari tubes . The asssistant asked if I want chips or rice with the order. I said chips. Upon ariving home there were no chips. I phoned and the chips was delivered after 45 minutes, after we had eaten. The staff were hanging around outside and the orders were not attended to properly.
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Fishaways's replyOfficial
01 Feb 2018, 16:37Thank you very much for taking the time to report your experience with our Noordheuwel branch. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Fishaways Team
Customer Care Line: ***
Best regards,
Fishaways's reply01 Feb 2018, 16:37
Official
Thank you very much for taking the time to report your experience with our Noordheuwel branch. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Fishaways Team
Customer Care Line: ***
Best regards,