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thulisiwe D

1 reviews | Active since Apr 2015

24 Apr 2015, 21:21

*********** staff

I made an order and it was not my first time ordering but the lady who assisted me said my details where not in the system and that maybe someone deleted them. I asked if this normally happens and was told \maybe". She then took forever to take down my details i spent 10mins giving them to her and had to call twice in previous dealings with other branches they call you back if they dont finish taking your order in time she didnt. I then waited for 40mins and had to call back about my order i was told it is out and waiting for the driver to collect. It still didnt come and I called back this was now an hour after making my order and was asked for number name and address again then told that they no longer take calls for fishaways as their debonairs and yet they share the same number and have used it before for fishaways and its on the fishaways website.<br> They must just put it up on their website that they cant take down orders and deliver. Really not happy with their service if they dont value their customers they shouldnt be in business. They change the image of fishaways into something very ugly and disorganised."""

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Replies (1)
Fishaways
Fishaways's reply04 May 2015, 09:09
Official
Hello toolee,

Thank you very much for taking the time to report your experience with our shefield, lenesia south,... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Fishaways Customer Care