Horrible Service

Ordered at the Maitland branch in Cape Town and waited for my food for more than twenty minutes and no one at the counter to give me my food as it was just lying there and the people working at the kitchen kept on calling for the lady who’s supposed to assist me but she was on lunch and the food was just laying there getting cold and the manager who they called was also not helpful, had to wait for almost 45 minutes before I could get my refund