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ODEL P

1 reviews | Active since Jan 2014

09 Apr 2018, 16:22

Horrible food and services at Fishaways Cornubia Mall

Hi

I am a regular customer of Fishaways Gateway and have never been disappointed once however we decided to try out the one in Cornubia Mall and it was the worse meal ever. We order 7 good life meals and one R99 platter. We waited longer than usual which was fine as it was a big order. The man who claims to be he store manager bring 3 meals with no cutlery. Our food was cold , the rice was off, chips was stale and the size of fish was ridiculous. I called him back and asked him to check, he himself agreed the rice was not right. He said he will sort it out. We waited for another 40 mins only to receive the same meal just cold. He says it re did everything which i could clearly see was not done. It was very disappointing as it was my mums birthday and that's her favorite food. Horrible food, bad service and so much more... will be sharing this to all my friends as this branch is off no standards.

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Replies (2)
OP
ODEL P's update11 Apr 2018, 13:06
Reviewer Update
Hi Just a update on this, i got 4 calls after this report and 2 out of 4 was a lady asking me if the store had contacted me. one was the manage Jabulo who served me that Friday...this is how he responded, hello mam this is Jabulo i remember you from Friday as i served you tell me what the problem is... he being the person who served me and heard my complains at the time now wants to know what the problem is. The last call i got a few minutes ago was from the very arrogant operations manager Pravan... who also asked me what was the problem as he would like to hear it from me himself. He spoke to me as if i was some sort of ******** and he will investigate this matter and look at the video footage for the day...really! Video footage is not going to show you off rice!!! He further goes on to say its only 4 meals why am i saying 7, he will pull out his receipts to check this. He must please do so he can see exactly what was purchased. This is definitely not how you handle a customer complain....
Fishaways
Fishaways's reply20 Apr 2018, 12:22
Official

Thank you very much for taking the time to report your experience with our Cornubia branch. We will pass your feedback onto our team to look into further and a member of our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.


Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.


Kind Regards,

The Fishaways Team.