ZM
Zandi M

1 reviews | Active since May 2018

25 May 2018, 15:39

Half the meal delivered

We ordered meals from Fishaways at 11:30 from Bluewaterbay Fishaways. We placed the order with Nomonde Mzuzu. The food was delivered at 13:30. My meal, the regular hake and salad was just regular hake with NO SALAD!!! I called Bluewater Bay Fishaways at 13:49 and spoke to the same lady, who told me that she had given the salad to Lionel, the guy who delivered the order, and that I SHOULD WAIT till Lionel gets back to the store. Why should I wait when he has the salad with him? I asked Nomonde to call Lionel and ask him to turn back and bring the salad as I still had not eaten. She said she would make a plan and get back to me. At 14:32, still no feedback so I called again and spoke to Nomonde. She told me Lionel is back at Fishaways Bluewater Bay and will bring my salad WHEN HE HAS ANOTHER DELIVERY IN MY AREA. This is pathetic service!!! I am very disappointed and still have not received my salad nor feedback. I had to buy a side order from the work canteen after paying Fishaways R40. I'm extremely disappointed as I had convinced my colleagues to order from Fishaways, steers and debonnairs in Bluewater bay instead of Nandos. This is unacceptable

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Replies (1)
Fishaways
Fishaways's reply25 May 2018, 16:53
Official

Thank you very much for taking the time to report your experience with our Engen Bluewater Bay branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store, as well as our Customer Care, will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Fishaways Team

Customer care line: ***