SG
Selina G

1 reviews | Active since Nov 2017

21 Nov 2017, 13:46

Gross Service

I went in to Fishaways Queensburg yesterday afternoon and order a family platter and had told the lady that I want 1 portion of rice and 1 salad. I had also order pop prawns as a side dish.When my husband gave her the money she had asked him why is he giving so much money so he asked her if she added the pop prawns she looks at him and says no. So anyway after doing another order we waited about half an hour for our food, and when we got home I opened da box only to find 4 pieces of fish and 1 salad and burned pop prawns. So I called the store ans spoke to da manager who then put me through to another lady who took down my details and was going to send a driver to rectify my order. This was at 18:40. She advised me dat he would be der in half an hour so I said it was okay. I waited for an hour and calld back da store and everyone kept cutting my call eventually at 21:15 I managed to get hold of the manager again who just had a don't care attitude and at that time decided to send a driver from steers. At 21:40 the driver arrives at my house with a small portion of rice nd literally 4 pop prawns in a box. I am so disgusted with the service from this store and I can not understand how do they employ such *********** staff and as for the manager he really needs to get his act together otherwise I dont see dat store lasting. What irritates me is that we are paying money and expect value for our money its not like they are doing us any special favors.

0
Replies (1)
Fishaways
Fishaways's reply01 Feb 2018, 16:41
Official

Thank you very much for taking the time to report your experience with our Queensburgh branch. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,


The Fishaways Team


Customer Care Line: ***