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Michelle M
1 reviews | Active since Nov 2015
01 Nov 2015, 15:28
Got order totally wrong
I ORDERED CALAMARI BURGERS AND GOT WRAPS...ORDERED MEALS WITH COOL DRINKS AND GOT A \ SORRY I DID NOT ADD". AND YOU DID NOT EVEN ADD THE CALAMARI TUBES. HOW DIFFICULT CAN IT BE TO TAKE AN ORDER. And then the manager has conveniently left when I call to enquire. GET PEOPLE WHO UNDERSTAND ENGLISH TO WORK FOR YOU. While I was waiting I had to see other customers struggling to get the order accross. I'll eat my hat if the manager calls me back today"
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Fishaways's replyOfficial
02 Nov 2015, 13:47Hello Michelle261281,
Thank you very much for taking the time to report your experience with our Wierdapark/Bakenkop branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Thank you very much for taking the time to report your experience with our Wierdapark/Bakenkop branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Best regards,
Fishaways's reply02 Nov 2015, 13:47
Official
Hello Michelle261281,
Thank you very much for taking the time to report your experience with our Wierdapark/Bakenkop branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Thank you very much for taking the time to report your experience with our Wierdapark/Bakenkop branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Best regards,