Good food-PATHETIC service

<p>On 30 Sept 2016, at approximately 18h30, my daughter phoned Fishaways at Blu Valley Mall and placed an order. The amount was forR219,80 and we were told -audibly on speaker phone- that it would take 15 minutes and the order number was 98. The distance to the take-away establishment is reasonbly far and we left immediately and arrived at approximately 18h40. I entered the establishment and stood behind a gentlemen that uttered the he was hungry, did not want to wait and asked the lady behind the counter, Nthabise, what he could get immediately. She took an order"package", one that I believe was intended for me as it had my daughters cell number and the order number clearly displayed on it, and sold it to the gentleman. Now circumstances were difficult as it was the end of a month, it was busy and the gentlemen may have been anebriated, but I believe the most valuable thing you can take from someone is time. After asking her regarding my order that she just sold,she conveniently dissappeared into the kitchen cooking area and after approximately 5 min I explained to Nimrod, apparently the managerat the time, what the problem was to no effect! By now I had confirmed electronically on the establishment's computer system that indeed it was my order that was sold and this only served to anger me more! Afteranother 10 minutes -approximately 19h15 by now, I approached Nimrod again only to be told that he would sort it out. NOT THAT HE DID- he continued to work the counter and appeared to not give a damn! At approximately 19h20 magically a parcel appeared with a substandard packing of my order! Nthabise looked at me and told -not requested - TOLD me to pay. I did and upon a half-hearted insistance from Nimrod for her to apologise to me -which was even more half-heartedly done with a "sorry"- I left and vowed never to return to this establishment! Good product generally, but VERY poor customer service! I was kept waiting for more than 30 minutes , not because of a mistake, BUT BECAUSE OF DELIBERATE ACTION FROM AN *********** SALES MEMBER AND MANAGER!</p>