mM
maesela M
1 reviews | Active since Feb 2015
06 May 2015, 11:59
found my food was off
I bought a family platter in Magalies Fishaways in Rusternburg.When I get home in Pretoria,an hour later,my wife dished out the food.When we start to eat,we found that the food was off.The next day I phoned the shop and the manager requested me to drive back to Rusternburg to bring back the food so that he can see them.Unfortunately I have thrown away the food.Even if I still had them,I feel like it wouldn't have make sense for me to drive back about 200 km for the R100.00 meal.I reported the case to customer line,got the ***.Until today nothing has been done to remedy the issue
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Fishaways's replyOfficial
07 May 2015, 13:51Hello jmabaso,
Thank you very much for taking the time to report your experience with our magalies branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Thank you very much for taking the time to report your experience with our magalies branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Fishaways's reply07 May 2015, 13:51
Official
Hello jmabaso,
Thank you very much for taking the time to report your experience with our magalies branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care
Thank you very much for taking the time to report your experience with our magalies branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Fishaways Customer Care