Food smashed in polystyrene packaging and poorly prepared food

On the 12/05/18 I ordered a platter for two from the reservoir hills fishaways I paid online via the fishaways app I called just to confirm the order the manager/staff members I spoke to seemed not interested in the confirmation call and she was rushing to the call which I felt was very unprofessional. The food arrived 30+ minutes later . I normally purchase alot from this branch and the quality of the food is rather excellent and packaging but this time it was absolutely pathetic it came in a small packaging not like normal and everything was smashed together it was very hard to eat this meal especially because I had a guest over . The calamari was almost raw and the chips some of them you could taste it being raw the fish was smashed in the polystyrene especially because you can't shove such a big meal in a small polystyrene packaging like that . I am utterly shocked and disgusted by how the food was prepared and sent to me and I had to even throw it away and get something else. I hoping someone from fishaways can assist me and explain why I recived this pathetic meal