FOOD QUALITY NOT CONSISTENT, DELIVERY TIME WRONG - BRACKEN CITY BRANCH

I was a regular customer with one previous complaint. Sunday 31st October I ordered 3 Hakes and chips to be delivered at 1PM. As usual I requested darker, crispy chips. They always oblige.

This time, the order arrives at 12.30 instead of 1pm. My guest hadn't even arrived for lunch yet. Fish was OK, but the chips were PALE, some were even glassy and under cooked. Do you do this on purpose to irritate your customers or do you just not care? So, Sunday lunch turned out a disappointment. Why not call to ask if OK to deliver early?

Sometimes when you order the fried Hake, it is not freshly fried, you can see it has been re-fried. as it is dark and chewy.

I won't support this branch again, the last time they tried to make up for my complaint by cooking everything well plus a 20% discount but they are back to their old ways. Also when you do collect your order at the shop, the guy at the till is never very friendly.