iP
isa P

1 reviews | Active since Apr 2016

24 Sept 2017, 20:46

FISHAWAYS SUPPLY WHAT THEY WANT TO SUPPLY

We ordered three meals, fish and chips for R 29.90 on the evening of the 23rd September 2017 at 20: 25, spoke to Monica, apparently at a call center we were told afterwards, not directly to the store it self. On delivery we received the order just before 21:00. Opened the three meals we discovered it is rice, we never ordered rice. Pictures were taken and we have it on our cell phone. The presentation is typically a "s****py" meal. It seems someone ate from the one piece of fish. We called back and no one answered, the reply, recording states that you are closed. We left a message and were called on the 24th September 2017 by a Gary, he just denied the fault and said the special was for fish and rice. He assured us that he will call for the recording, nothing happened until 12 midday, Lerato called and said she will take it up with management. This is where we are. The worst service we have experienced from a take away in the Vaal. Even the invoice shows they will supply rice, yet we as Indian community will not eat rice on a Saturday. It seems that Hello Peter is the best smeer as well as social media, Facebook, Twitter and Instagram with pictures, not threatening, nor want anything out of it, its the principle of it you pay good money for poor service and being fed what "they" want to give you. We will post the invoice as well as all pictures we have. As enough is enough. We as Indians, will not eat rice on a Saturday! As your Indian staff.

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Replies (2)
iP
isa P's update26 Sept 2017, 19:53
Reviewer Update
I would like to put the record straight. Andre from Fishaways Three Rivers corrected their mistake, by being apologetic and supp**** us with three no charge meals. Though that was not our intention to get something from Fishaways, yet Andre took the initiative and did. We needed Management to be informed of what their staff supply. As now a days staff do as they please. Once again thanks to Andre for Fishaways Three Rivers for his hospitality.
Fishaways
Fishaways's reply28 Sept 2017, 12:36
Official

Thank you very much for taking the time to report your experience with our Three Rivers branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.


Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.


Kind Regards,

The Fishaways Team.