1 reviews | Active since Feb 2016
Fishaways Sunninghill - Horrible service
Good Day
I placed an order online today and paid online.
After an hour they called me and said that it is out of their 5km distance and they will have to charge me for delivery. I had said I do not have the money for the delivery fee and they then said they wont deliver and it will take 2-3 working days to refund my money when it was not even my fault that they messed up by not stating there is a delivery fee!
I find this highly upsetting!!!
Thank you very much for taking the time to report your experience with our Sunninghill branch. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Fishaways Team
Customer Care Line: ***
Thank you very much for taking the time to report your experience with our Sunninghill branch. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Fishaways Team
Customer Care Line: ***