AS
Amina S

1 reviews | Active since Jun 2018

19 Aug 2018, 14:16

Fishaways Menlyn - Worst branch

This has to be the branch with the worst possible service and terrible attitude of the staff. First of all they did not have stock of the items on the menu. I was assisted by a lady by the name of Audrey / Aubrey (name badge showed Aubrey). She refused to give us sachets of the tartar sauce which we normally receive for free at other branches. She had made us purchase a tub. She did not want to explain why she couldn't, and just said that they no longer give out sachets with grilled food. Please shy away from this branch until their bad attitude and poor management must is sorted.

0
Replies (1)
Fishaways
Fishaways's reply21 Aug 2018, 14:48
Official

Thank you very much for taking the time to report your experience with our Menlyn branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.


Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.


Kind Regards,

The Fishaways Team.