Fishaways durban north Broadway weird service

I had a terrible experience with fishaways in durban north broadway...we bought crisp fish and the normal fish meal ..when we received the crispy fish it was wood fish it was hard in such a way that u can't even chew,, worst of all we waited for the food about 30 minutes on top of that we waited for the cutlery and when I went to the counter to ask for cutlery the lady who was working there said she can't find the forg..what a terrible service they have...and it so annoying