FISHAWAYS DAWNPARK - AWFUL SERVICE

Yesterday I called ********** 047 at 18:40 to place an order for delivery from Fishaways Dawnpark to be delivered at Windmill park estate.My understanding is that Orders can placed till 19:00. Spoke to an agent from the call center to place my order (Family platter) and got an sms at 18:41 to confirm my order was received and accepted by the Fishaways in Dawnpark - Order ref NO. 85506, Order placed by Zandie Zz which I than assume is myself. 20 minutes went by and when I tried calling again voice got a prompt saying they do not take orders after 19:00 but should I want to talk to a manger I should hold on and a manager will assist me, but there was no answer. Called till 20:00. And only 3 hours later at 21:40 the delivery guy comes with a don't care attitude to deliver my order. I did not accept it, told him to return it to the store as none of the staff members took the time to call me back to explain that my order would arrive late and no one from the call center as well alerted me that my order would take 3 hours to be delivered to me.

This is the worst service I have ever come across, no follow up has been done from the Dawnpark store manager as I had returned my order. Poor staff members and the delivery guy as well had no time to explain why the order took 3 hours.