Fishaway says ok when all is not ok
<p>Placed an order at Fishaway Safari Gardens in Rustenburg for fishcakes, took a bite and immediatally tasted that it was not ok. I contacted the branch spoke to the manager named Ronald and his only response to my complaint was OK. I was not expecting a refund but when I asked if ok is his only response he said that I was given the last stock which could be the reason for the product beeing off and ended the call.</p>
Thank you very much for taking the time to report your experience with our Safari Gardens branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Fishaways Team.
Thank you very much for taking the time to report your experience with our Safari Gardens branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Fishaways Team.
Thank you can confirm that I was contacted by owner of the branch who offered me free replacement when I visit the branch. I will buy from Fishaways again but the reason for the complaint wasn't to receive a free product but rather to ensure that management becomes aware of these things which could have a negative effect on the business.
Thank you can confirm that I was contacted by owner of the branch who offered me free replacement when I visit the branch. I will buy from Fishaways again but the reason for the complaint wasn't to receive a free product but rather to ensure that management becomes aware of these things which could have a negative effect on the business.