Extremely Poor Customer Service

Extremely poor customer service by the store manager.

Yesterday the 02/09/2018 my family and I visited your store at Cornubia Mount Edgecombe.

Deciding we settled on Fishaways - but we were treated with really poor customer service and an *********** manager.

After settling in at one of your tables, I walked up to the order counter were I placed my order and opted to pay via card.

After inserting my card the payment did not go through. So the manager who was serving at the time said there is a issues with my card and he has to completed the transaction again.

Well we tried 3 more times and the transaction did not go through. I did advise the manager that there seems to be an issue with the POS (point of sale) machine as it does not seem to be connecting.

After the 3rd time trying the manager of Fishaways went over to Steers fast food store and called the manager from that store to assist. He checked the connection, rebooted the POS machine had me try my card again and still the transaction did not got through.

He said he had to make a call as there seems to be an issue with the POS. I waited for a few minutes to check if was going to work but he said he is still busy.

I then asked the manager to place my order through and I will pay for it when the POS is up and running which he advised that it will be fixed shortly.

He said not a problem he will place the order and my order will take 10-15 mins to be ready.

All this took about 20 mins to try and complete my transaction due to the POS machine not working.

After the manager agreed to place my order I went back to my table and waited for my order.

After 10 mins had passed I went back to the order counter to check if my meals were ready and the manager quoted "I did not place the order through as yet"

I was extremely frustrated at that point as what he promised he has not delivered on. Being at the store for over 30mins with my family who were hungry and note arriving at your store straight through after we attended our Sunday morning church service.

The manner in which this was handled was totally not what customer service is all about.

The manager could have asked if we could make payment via a different method advise if we could go the the ATM whilst he places our order through.

We were so frustrated at the poor service that we drove home instead.

I also contacted Gia the owner of the store who not of much help as she was away out of the city as my experience was unimaginable.

Total not impressed with the level of service and this has not been my first encounter regarding poor service Fishaways