Do better Fishaways Polofields

I ordered 3 hake & rice with chips yesterday on the Fishaways app. Shortly after ordering, I realise the store tried to call me. I called back, took a good 5 minutes for the person on the other side of the line to even get what I was saying. Even after telling her numerous times that I placed on order and missed their calls, provided order number as well. You'd swear I was speaking French. Without even letting me know, she passes the phone on to someone else, a man. Annoyed, I hung up.

The driver then messages me on WhatsApp to let me know he'll be at my place 'shortly.' Then about 10-15 minutes after that I receive a text saying my order has been delivered. Shock of my life. I tried to call the driver to no success, called the store and told them this and I was told the order is out for delivery. Waited. And my order finally arrives. It was such a mess. The presentation was horrible, it was so messy and might I add, it tasted horrible as well. I am disappointed by the appalling service I received altogether. I always buy at the store either physically, or order online and I have never received such disgusting service and NEVER had food from Polofields that tasted so bad, bland even. Those people need to learn telephone etiquette, and Fishaways needs to do better where communication is concerned. I can't be told my order has been delivered when it hasn't even left the store.